After signing up to Katsubet, which was a quick and painless process, we were motivated to make a deposit and start playing as soon as possible. Katsubet has been open since October 2020, so it is a new kid on the block and we were eager to see what it offers in terms of payment methods. We must say, we were not disappointed. Upon launching the payments page, we were facing a long list of supported deposit and withdrawal methods. You can choose to deposit with a bank card, with crypto, or using services such as Neosurf or ecoPayz.

The minimum deposit amount varies depending on the method you choose, but everything is transparent and you will always know what is the smallest amount you can top up your account with. Our choice for payments was Bitcoin, as we find it easy and hassle-free.

There is no need to enter any sensitive information, bank account details or anything of the sort. Just go to the cashier, and select Bitcoin under the “Deposit” tab. The system generates the address, we copied it and sent the money through our crypto wallet.

There was no waiting time at all. The funds were immediately credited to our Katsubet balance. In a minute, we were already playing our favourite game.

To avoid forgetting to verify our details, we strive to submit required documents right away, around the time we finish up with the deposit. That way, we can play with a piece of mind, knowing that we can cash out whenever without any holdbacks.

The process of verification is straightforward and easy to complete. One just has to click on the profile icon, then select “Profile Info” from the dropdown menu. Once the profile page opens, you can select from three tabs: “General”,” Verification” and “Security”. Pick “Verification” and the section where you can upload all the necessary documents will launch. The usual is required:

1. Passport, driver’s license, or other official document to prove your identity, plus a selfie with the document!
2. Utility bill, phone bill, or bank statement, in which your name and address are fully indicated, to prove your address.
3. And a screenshot or photo from online bank, bank statement, Skrill page, etc. showing that you have made the deposit (not necessary if you are depositing crypto).

The max size of the files is 2MB and the upload takes a couple of minutes. We went on to play, and when we contacted chat after an hour or so of play, they confirmed our details have already been verified. Excellent!

Withdrawal is the event that can make or break the casino experience. For us, the withdrawal process was a shocking episode at Katsubet. Even more so because Katsubet, until then, showed no signs of any ill practice. So, here is the how it all went down. We adhered to the terms and conditions and worked our way up to wagering the deposited sum three times, which is a standard at most casinos, and we did see this clause in the Katsubet T&C page. However, there was a continuation to this clause.

It goes like this:

“Money deposited in casino must be used for gaming activity only. Due to this, all deposits need to be wagered at least 3 times, table/live games at least 10 times playing real money.”

When we submitted our withdrawal request, we did not suspect it will be rejected. However, it is exactly what happened. Katsubet refused to pay out because we did not wager the deposit ten times. TEN TIMES. This is ridiculous.  Moreover, they publish contradictory information on the website regarding the minimum withdrawal amount. In the FAQ, it is stated that there are no minimum limits for BTC withdrawals. On the payment page, the amount of 0.002 BTC is listed as the minimum.

In any case, our funds were practically left trapped on the Katsubet balance, unless we managed to get extremely lucky and reach the rollover requirement they demanded. We decided to change the strategy and try out some of the low volatility pokies and try to satisfy the turnover conditions that way.

On the second instance of trying to cash out, we were also rejected. We kept contacting support and we kept getting contradictory information. Some agents assured us that turning our deposit over 3 times was fine, while others insisted that we needed to do it 10 times. Finally, one of the support agents explained that due to some part of our winnings being obtained from table games, we had to wager our deposit 10 times. There was no way around it.

In the end, we managed to remove the restrictions on our withdrawal privileges and cash out. The process itself was fast and simple. While in our crypto wallet, we generated a unique address that we posted on the withdrawal page. We entered the amount and clicked on the “Withdraw”. Katsubet sent an email to confirm that the address was indeed the correct one. We confirmed the wallet address and in about 20 minutes, the payout arrived. Praise the gods!