Neosurf Casinos: How They Work, Safety, Fees and the Best Neosurf Casinos 2024

Nathan Reynolds

Neosurf casinos, growing ever more popular amongst casino players, provide a secure and anonymous payment option for online gambling enthusiasts.

This payment method is not as ubiquitous as some traditional ones but is gaining traction for its simplicity and anonymity. Commonplace in online casinos, Neosurf offers users a reliable way to manage their gaming funds without linking bank accounts or personal details.

In this article, we will delve into the mechanics of Neosurf, the safety, and fees. In short, this is a comprehensive guide to utilising this modern payment method.

And of course, we have listed the best casinos accepting Neosurf in Australia.

The Best Neosurf Casinos 2024

What is Neosurf and What are Neosurf Casinos?

Neosurf operates on a voucher-based system, reminiscent of prepaid mobile phone credit, where users purchase a voucher code and use it to fund their online casino account. This method echoes the simplicity of cash transactions in a digital format.

A Neosurf casino is, quite straightforwardly, an online casino that accepts these vouchers as a payment method.

This allows for swift and secure transactions, distancing the user’s banking information from the online casino.

Neosurf logo that will appear on casinos that accept neosurf

How to Deposit at Casinos with Neosurf?

Depositing is a straightforward process, ensuring quick access to gaming funds. Here’s how:

  1. Purchase a Neosurf voucher from a supported retailer.
  2. Log into your preferred Neosurf online casino.
  3. Navigate to the cashier and select Neosurf as the deposit method.
  4. Enter the voucher code and the amount you wish to deposit.
  5. Confirm the transaction, which is processed instantaneously.

Neosurf has also created a nice overview for you to see at which casinos you can deposit using Neosurf.

List of various Neosurf casinos and merchants

How to Withdraw Money from Casinos with Neosurf?

If a player deposits funds into their casino account using Neosurf, they will typically need to choose a different withdrawal method.

Here is why:

Neosurf primarily functions as a payment method for deposits and is known for its prepaid vouchers, which are used to add funds to casino accounts. However, the nature of these vouchers usually does not support withdrawals because they are not linked to a bank account or a financial institution in the way that a credit card or an e-wallet is.

The following areas affect the withdrawal process and whether you can withdraw at all:

  1. Casino Policies: Each casino has its own set of policies regarding withdrawals. Most casinos require you to withdraw funds using the same method you used for depositing. Since Neosurf is generally used for deposits only, casinos will often offer alternative withdrawal methods.
  2. Neosurf Account Options: In some regions, Neosurf offers a ‘Neosurf Account’ which can be used online similarly to an e-wallet. If this service is available and accepted by the casino, it may be possible to withdraw to your Neosurf Account.

If you have a Neosurf account and the Casino accepts Neosurf withdrawals, follow these steps:

  1. Select Neosurf as your withdrawal method.
  2. Enter the desired withdrawal amount.
  3. Follow the casino’s instructions to complete the transaction. (Each casino differs a bit on this point)
  4. Confirm your withdrawal (note that withdrawal times can vary based on casino policy)

Pro tip: Always check the footer!

If you are in doubt whether the chosen casino has Neosurf or not, a good indication is if the Neosurf casino in question displays it in the footer or not!

Is Neosurf Safe to Use at Online Casinos?

Yes, it is. Neosurf’s commitment to safety is paramount, leveraging robust encryption to protect transactions. Their payment method emphasises security, assuring users of their adherence to stringent data protection standards.

As a licensed and regulated payment solution, it instils confidence in its users, hence you can safely play on a Neosurf casino.

Neosurf also provides attentive customer support and has mechanisms in place for chargebacks and other consumer protections.

To understand their dedication to security, you can read Neosurf’s AML & Privacy policy pageNeosurf - Data Protection Policy #
. Also, Neosurf has created some good advice on how to keep your account safe (if you choose to create an account)Neosurf - Keep safe online #

Why Use Neosurf at Online Casinos?

Neosurf distinguishes itself with its anonymity and ease, making it a compelling choice at an Australian online casino. However, its limitation lies in withdrawal options, often necessitating an alternative method for payouts.

Players weighing payment options must consider these aspects and are advised to consult the subsequent pros and cons section for a balanced view.

Pros & cons of Neosurf casinos

The use of Neosurf as a payment method in online casinos has been met with varying degrees of enthusiasm by players worldwide.

Below is a comprehensive examination of its advantages and limitations.


  • Widely accepted at the top Australian online casinos.
  • Unparalleled security and data protection of its users.
  • Neosurf vouchers are easily purchased with cash or online.
  • Deposits are processed instantly.
  • Good option for players mindful of their gambling budget.
  • Eligible for Neosurf exclusive casino promotions, i.e. deposit bonus offers.


  • Need to find alternatives for withdrawals (which may incur fees).
  • Fixed cap amount on vouchers.
  • Not preferred for high rollers due to value limits on vouchers.
  • No Credit: Unlike credit cards, Neosurf doesn't allow for borrowing.
  • Limited Recharge Options: Vouchers must be purchased at retail locations.

In summary, Neosurf is an excellent option for those prioritising anonymity and security in their online gaming pursuits. It is especially suited for players who wish to avoid using traditional banking methods online.

On the other hand, it may not be the best choice for those looking for the convenience of direct withdrawals or dislike the idea of pre-purchasing vouchers.

Players should weigh these factors against their personal preferences and gaming habits to determine if Neosurf aligns with their needs.

Limits, Fees and Costs Associated with Neosurf

When purchasing a Neosurf voucher, consumers generally do not face any fees from Neosurf itself. However, some retailers or online voucher sellers might charge a small transaction fee or a markup on the voucher’s face value.

Do Neosurf Casinos Impose a Deposit Limit and Fees?

Neosurf vouchers have a maximum limit depending on the account levelNeosurf - Deposit & Withdrawal limits #
, typically influenced by both the payment method itself and the casino’s policies.

While Neosurf might allow up to 5,000€, a casino may impose a lower threshold, such as 2,000€.

Fees are generally nominal, if any, focusing on transaction or currency exchange fees. It’s the casinos that usually absorb these charges, sparing the customer from additional costs.

Account type Credit card deposit* Voucher deposit* SEPA transfer deposit
Light 100€ 250€ 250€
Basic 250€ 1,000€ 3,000€
Basic Plus 500€ 1,000€ 3,000€
Premium 3,000€ 3,000€ 10,000€
Bronze 5,000€ 5,000€ 10,000€
Silver 10,000€ 10,000€ 15,000€
Gold 20,000€ 20,000€ 20,000€

*The deposit limits are presented in Euros, any other currency will be calculated at the exchange rate. All amounts are listed pr. 30 days. The amounts are different for daily transfers.

Do Neosurf Casinos Impose a Withdrawal Limit and Fees?

Neosurf’s withdrawal limits are generally dictated by the online casino’s terms. While Neosurf may not impose a limit, casinos often do, with individual ceilings per transaction. Customers can usually circumvent these limits by executing multiple transactions.

Withdrawal fees, if any, vary; they could be a set fee per transaction or a percentage of the withdrawal amount. Typically, casinos, not the casino player, absorb these costs, providing fee-free transactions to players.

Other Limits and Fees

If you’re using a Neosurf voucher in a different currency than the one it was purchased in, Neosurf applies a currency conversion fee. This fee is typically around 2% of the transaction value.

For transactions involving some less common currencies, the fee might be slightly higher, reflecting the increased exchange risk.

Neosurf vouchers come with an inactivity fee, but this only applies after a certain period of non-use. If a voucher is not used within a year from purchase, a monthly inactivity fee is deducted from the voucher’s remaining balance.

This fee continues until the voucher’s balance is depleted or the voucher is used. The inactivity fee is designed to encourage using purchased vouchers within a reasonable timeframe.

If you decide to refund a Neosurf voucher or redeem it for cash, Neosurf may charge a refund processing fee. The exact amount can vary, so it’s advised to check the Neosurf website or contact customer support for specific details related to refunds.

Neosurf Features and Apps

We’ve assessed the various features and applications offered by Neosurf. Let’s take a look.


Neosurf offers a suite of user-centric features, such as the ability to perform chargebacks under certain conditions, providing an added layer of consumer protection. The service includes a complaint resolution mechanism, ensuring users have recourse in the event of disputes.

Neosurf’s technology is streamlined for ease of use, without sacrificing security, details of which are prominently featured on their website for customer assurance.

Mobile App

Neosurf enhances user convenience with a mobile app, designed to make online payments seamless.

The app allows for managing funds, checking balances, and even purchasing vouchers. Its intuitive interface simplifies the process of funding your casino account on the go, aligning with Neosurf’s commitment to user-friendly experiences.

You can download the Neosurf app below:

How to Get a Neosurf Voucher to Use at Online Casinos?

It’s very simple.

Here’s how to get a Neosurf voucher that can be used to deposit on online casinos:

  1. Locate a retailer that sells Neosurf vouchers via the site’s store locator on their website.
  2. Purchase a voucher in your desired amount (example: $1,000).
  3. Use the voucher code when depositing funds to the Neosurf casino (scan the QR code or enter the secure PIN).

How to Sign Up to a Neosurf Online Account?

Remember, using Neosurf for online casino transactions does not require you to register an account. In other words, you do not have to sign up.

With that said, Neosurf do have an online account version as well.

Here’s how to sign up to a Neosurf online account:

  1. Head over to Neosurf’s website
  2. Click the sign up button to open a MyNeosurf account.
  3. Fill in the necessary details such as firstname, email, address etc.
  4. You are now setup with a Neosurf account (Light version)

In case you want to upgrade the account status you can do so by clicking “upgrade” on your user profile.

Lastly, we want to mention, that we do not recommend registering for an online account if you want to stay anonymous. Just buy the vouchers and play at any online casino!

Do Neosurf and Neosurf Casinos Conduct a KYC Process?

Neosurf’s KYC (Know Your Customer) procedures are typically minimal due to its voucher-based system, which does not necessitate a traditional account setup.

However, casinos accepting Neosurf may have their own KYC process. Therefore, you should expect to fill in your details when registering a casino account in the first place. The Neosurf casinos may require documents like ID, proof of address, and potentially proof of funds.

This is to prevent money laundering and to uphold their gambling licence.

How We Rate Neosurf Casinos

To identify the top Neosurf online casinos, we follow these steps, which might seem trivial, but they are important:

Which Are the Best Neosurf Casino Bonuses?

Our comprehensive reviews include examining exclusive casino bonuses for Neosurf users. We rigorously test bonuses, verify deposit methods, and scrutinise wagering requirements to ensure authenticity and value.

Here are some of the Neosurf casino promotions we like most:

Brand Promotion offer
Olympia Casino Offers a $10,000 bonus and accepts Neosurf
Rebellion Casino Offers a $10,000 bonus and accepts Neosurf
Rabona Casino Has a special VIP program for Neosurf depositors

Are New Neosurf Casinos Any Good?

New casinos an provide players with exciting opportunities to enjoy the latest games and technology in the online gambling industry.

Let’s take a quick look at the advantages of playing at new casinos offering Neosurf, and some considerations.

Advantages of New Casinos

Considerations When Choosing New Casinos

Information About Neosurf as a Company

Founded in 2004, Neosurf is a French-based company that has expanded its services globally.

The founders envisioned a secure and easy-to-use online payment system, which now serves millions. While details about the founders are discreet, the organisation has grown significantly, emphasising financial inclusion as part of its vision.

More Details About Neosurf

Neosurf continues to innovate, ensuring that it remains a relevant and secure payment option in the online space. Their ability to adapt to the changing digital landscape while maintaining user privacy has been central to their longevity and success in the market. If you want to learn more, continue at Neosurf’s official About Us pageNeosurf - About Us #

In most cases, yes. Neosurf is a reputable payment method that operates legally within the online gambling sector.

The legality of using Neosurf for online casinos hinges on several factors:

  1. Legal status of Neosurf: Neosurf is a legitimate financial service provider. It offers prepaid cards, which are widely used for various online transactions, including gaming. As a company, Neosurf must comply with the financial regulations of the countries in which it operates.
  2. Regulation: Neosurf’s operations fall under the purview of financial regulatory authorities. In Europe, for instance, Neosurf cards are issued by Neosurf CO S.A.S., which is registered with the Financial Conduct Authority as an Electronic Money Institution.
  3. Online gambling laws: The use of Neosurf in online casinos is subject to the gambling laws of each country. In regions where online gambling is legal and regulated, Neosurf can be used freely as a deposit method.
  4. Casino regulation: Online casinos that accept Neosurf must also be legal and regulated by competent authorities. These casinos need to possess valid licences to operate in their respective jurisdictions. The presence of Neosurf as a payment option in a licensed casino often indicates that it is a legal and acceptable method for depositing funds.
  5. Anti-money laundering (AML): Neosurf, like all payment processing services, is subject to AML regulations. It must perform due diligence and report suspicious activities to the relevant authorities to prevent money laundering.
  6. Player location: It’s the responsibility of the player to ensure that they are using Neosurf in a jurisdiction where it is legal to do so. Players should also ensure that the online casino where they are playing is allowed to operate within their region.

In essence, Neosurf’s legal use in online casinos is determined by the local laws where the player resides and the legal status of the online casino.

Do Neosurf Casinos Disclose Information to the Tax Authorities?

Neosurf does not disclose user information to tax authorities automatically but may do so if legally required.

Neosurf, like any financial service company, operates within the legal frameworks of the jurisdictions where it offers its services. This means that while the company prioritises user privacy and anonymity, especially given that its products are prepaid vouchers, it must also adhere to the laws and regulations concerning financial transactions and cooperation with tax authorities.

As mentioned, Neosurf does not proactively report to tax authorities since transactions with its vouchers do not directly link to a user’s personal information.

However, this does not mean that transactions are entirely anonymous. In cases where there are legal requirements such as court orders, or concerns related to money laundering or tax evasion, Neosurf may be compelled to disclose transaction details to legal and tax authorities.

Casinos that accept Neosurf, on the other hand, might operate under different regulations, particularly if they are licensed and regulated in jurisdictions that enforce strict financial reporting standards. These casinos might report aggregate data or suspicious activities to regulatory bodies but usually do not report individual player information unless there is a legal obligation.

When it comes to winnings and taxes, the responsibility often lies with the player. This also applies to Australian players.

In many jurisdictions, the player must report gambling winnings and pay any applicable taxes. The tax treatment of these winnings can vary significantly from country to country. In some places, gambling winnings are taxable income, while in others, they are not taxed at all.

In Australia, casinos don’t automatically report directly to the ATO unless they are legally required to do so by court order.

Neosurf’s privacy features do not exempt users from following their local laws.

Responsible Gambling

Responsible gambling is a crucial consideration for any platform or service involved in the gaming industry.

Neosurf facilitates responsible gambling by offering prepaid vouchers. This promotes responsible gambling habits as it prevents users from overspending. As you may know, this is a common issue with direct bank transfers or credit card payments where limits can be more flexible and harder to control!

Online casinos that accept Neosurf often have their own responsible gambling policies and tools in place.

These tools can include:

  1. Deposit Limits: Players can set daily, weekly, or monthly deposit limits on their accounts.
  2. Self-Exclusion: Options for players to voluntarily exclude themselves from gaming for a certain period.
  3. Reality Checks: Regular notifications to remind players how long they have been playing and how much they have spent.
  4. Access to Gambling Counseling Services: Providing information and access to professional help for those who may have a gambling problem.

These casinos are required to follow regulations that promote responsible gambling. These regulations can enforce the inclusion of clear T&Cs, the ability to self-exclude, and access to gambling history to track behaviour. Regulated casinos also align with various regulatory bodies that enforce responsible gambling practices. These bodies ensure that casinos provide a safe and fair gaming environment and offer support to players who may exhibit signs of problem gambling.

While Neosurf does not directly control gambling activities, its product design supports responsible gambling practices.

The online casinos that accept Neosurf, bound by their licensing agreements, must provide resources and tools to promote responsible gambling and support players in maintaining control over their gaming habits.


Neosurf stands out for its user anonymity and security, making it a solid choice for those cautious about sharing financial details online.

However, players seeking the convenience of direct withdrawals may find it less accommodating and might prefer alternative methods like e-wallets or direct bank transfers.

Neosurf Casinos FAQ

Is Neosurf a secure method to deposit funds at online casinos?

Yes, Neosurf uses encryption and does not require personal financial information, making it a secure option.

Can I withdraw my casino winnings using Neosurf?

Withdrawals with Neosurf are not as commonly supported as deposits. Check with the individual casino for their withdrawal options.

Can I use multiple Neosurf vouchers at once?

Yes, you can combine multiple Neosurf vouchers (up to 10 vouchers) in a single payment. It’s like building your own poker hand, each card (or voucher) adding to your overall game.

How do I purchase a Neosurf voucher?

Neosurf vouchers can be purchased at authorised retailers, both online and at physical locations.

Can I use Neosurf at all Aussie online casinos?

No, while Neosurf is widely accepted, it's not available at all online casinos. Check the casino's banking options to confirm.

How quickly are Neosurf deposits processed?

Deposits with Neosurf are typically instant, allowing you to play immediately after confirming the transaction.

Is there a maximum deposit limit with Neosurf vouchers?

Yes, Neosurf vouchers come with pre-set maximum limits, which may vary depending on the retailer or the voucher denomination.

Do I need to provide personal information to use Neosurf?

No personal information is needed to purchase or use Neosurf vouchers for online casino deposits, ensuring your privacy.

Nathan Reynolds
Nathan Reynolds
Finance Expert
31 Articles
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Nathan is our in house finance expert. He covers everything there is to know about the various payment options available at online casinos, helping you choose the best payment method for you.

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