FastPay Casino Review - Is This a Safe Australian Online Casino?
FastPay Casino has been online since 2018, servicing Aussie players thanks to valid license issued by the Curacao authority. The platform is crypto-friendly and has quite a few attractive promotions. Sadly, their wagering conditions are on the steep side. The casino is owned by Direx N.V. company, an experienced operator running several other sites with notable success in the global market.
The website itself looks elegant and merely scrolling down the main page makes one in the mood for gameplay. Some of the leading names in the business power the FastPay Casino lobby, from NetEnt and Microgaming to Evolution, Quickspin and BTG. These are accompanied by dozens of smaller studios, which does wonders for the game variety on the site.
$100 Bonus +100 Free Spins
Our Take On FastPay Casino After Depositing, Playing & Withdrawing
Verification Process Verification did not go as smoothly as we would have wanted. Had to submit an ID a few times before approval.
Withdrawal Speed Under 10 minutes, but on our second try. Highly likely that the casino was trying to change our mind about withdrawing the first time around.
Games & Suppliers Nothing to complain about. Brilliant lobby packed with games from 40+ providers, including live dealer tables.
Promotions & Bonuses Standard welcome bonus with free spins, but the rollover is higher than typical.
Summary Of Our Experience
Once we set up an account with FastPay, we went on to verify the account and top up the balance. The interface is very user-friendly and finding our way to the account settings and the cashier was a breeze. The verification team seems to be on top of things, but they are somewhat picky when accepting documents. They review them fairly quickly, but you need to upload photos of original docs, no scans!
There were some holdups when it came to withdrawing our winnings. Our payout was denied and we had to repeat the process. Sure, on the second try the transaction was carried out. But the payout was delayed, and we were not given a valid reason for it. That being said, we are not thrilled with FastPay casino. They should change their name into FastPay, But Not On Your First Try.
Making a deposit was not an issue. The casino gives you the option of navigating to the banking page via the main tab bar, or through your account profile. We recommend the latter, since it gives you a nice overview of your balance status, deposit/withdrawal options and transaction history.
The list of options available is diverse enough, starting with conventional bank cards and ending with prepaid vouchers. The cashier also takes cryptocurrency deposits and e-wallet methods like Neteller, Skrill and MiFinity. Our choice was Bitcoin, as the process is so simple.
Just copy the address provided on the deposit page and provide the deposit amount in your BTC wallet. The deposit reflected in our casino account balance in roughly 40 minutes.
The welcome bonus is awarded automatically, so we went on and cancelled that since the wagering is just too much to handle. A fee was charged, but not by the casino, by the wallet rather. The transaction limits are reasonable. All in all, depositing at FastPay is smooth sailing.
As soon as we logged in, we opened the account menu and selected the “Documents” option. The casino found a very convenient way to go about verifying player identity. You don’t need to contact support or anything. Just go to the “Documents” section and drop your images in the designated fields. The instructions given are detailed and clear.
Images cannot be over 2MB in size. However, after submitting a scanned passport image, the doc was disapproved with a comment that the image needs to be a captured photo, not a scan. So, keep that in mind, folks.
In a couple of hours, the photo was finally approved, but a selfie was missing. We could say that was our own fault as it did say that a selfie should be included. However, the instructions mentioning this were hidden behind a yellow arrow that we were a bit late to notice.
Make sure to take a selfie with the passport/ID in your hands and upload it, as well. This should speed up the process significantly, we believe. The submitted utility bill was approved within 2h, for example. Once we uploaded the selfie, the account was approved in a couple of hours, no fuss.
6 days (10 minutes)
After finishing our real money playing session at FastPay, the time finally came to submit a withdrawal request. And so we did, by accessing the balance section and our wallet operations. Under withdrawals, the list of methods will open, but there will also be a clear message that instructs users to withdraw with the same method they deposited with. Once again, we used Bitcoin (Coinspaid). You just paste the address of your wallet, select or enter the amount you wish to cash out and click on the green button to submit your withdrawal request.
The process is easy enough. However, our first attempt at withdrawing failed because we did not wager the deposit 3 times. It is a rule at FastPay that the sum of bets made since last deposit must exceed 3 times for slots (10 times for live or table games) the size of the latest deposit. If that is not the case, a withdrawal will be charged with a 10% fee – if the casino management team approves it, that is. Read the terms, kids!
We received an email instructing us to contact support, which we did. The polite agent simply wrote in chat to deduct the 10% ourselves from the withdrawal amount and repeat the process. The transaction was confirmed right away and the amount deducted from the balance.
However, the status remained pending another two days. We enquired with the chat, asking why is there a holdup with our cashout. It is stated on the payments page that BTC withdrawals shouldn’t take more than 2h. The agent apologized, saying that there was some sort of a technical error and that they are trying to fix it. It was on the next day that we received an email which confirmed that our withdrawal did not go through. They returned the money on the casino balance and asked us to repeat the request.
The casino did not specify what the technical difficulty was. They gave no explanation, so we can only assume this was a cheap trick to deny us our payout. Luckily, our second attempt at cashing out went flawlessly. The funds were credited to our wallet in less than 10 minutes, without delay. The entire ordeal left a bit of a bitter taste in our mouth, but in the end it all worked out.